Privacy

Booking appointments

Online booking takes place in Jane (janeapp.com), a separate service. Information you enter when booking or messaging in Jane is collected by Jane, not by this website. It is handled under Jane's privacy policy and Dr. Penner's practice policies.

Callback requests

If you request a callback, the form collects your first name, your phone number, the times you prefer to be called and whether we may leave a voicemail. These details are sent by email to Dr. Penner's practice so that we can return your call. While the website is being set up and reviewed, a copy of each request is also sent to the website developer, Metro Vancouver IT, to confirm that requests are delivered. They are not stored in this website's database.

When email delivery of callback requests is switched on, these emails are sent through Brevo, an email delivery service. Brevo processes the message content and delivery information, such as the recipient address and delivery status, in order to deliver them.

Please do not include medical or other sensitive information in the form. The email copy of your request is kept by Dr. Penner's practice only as long as needed to respond to it.

To limit spam, the website keeps a temporary count of form submissions from each connection for up to one hour. The count uses a one-way scrambled (hashed) form of your IP address; the address itself is not stored. It also keeps a random reference for each form for about two hours, so the same request is not sent twice; the reference is not linked to the details you enter.

Website hosting and security

Like most websites, the web host and our network and security provider, Cloudflare, process technical information such as your IP address, browser type and the pages you request, in order to deliver the site and protect it from abuse. Cloudflare may set a strictly necessary security cookie. If a request looks suspicious or is blocked, these security systems may record details of it in their logs, which can include information entered in a form.

To protect the callback form from spam, it uses Cloudflare Turnstile. Turnstile processes technical information about your browser and network connection, such as your IP address and browser characteristics, to check that a request comes from a person rather than an automated program. This website receives only the outcome of that check.

Cookies and analytics

We use Google Analytics 4, provided by Google, to understand how visitors find and use this website and to improve its content and usability. Google Analytics loads when you visit the site.

Google Analytics uses first-party cookies, including _ga and cookies whose names begin with _ga_, to distinguish browsers and visits. It collects information such as the pages you view, your interactions with the site, referral sources, browser and device details, and approximate location. Cookie identifiers can link activity across visits; this information should not be considered completely anonymous.

Your browser sends technical information, including your IP address, to Google. Google states that Google Analytics 4 uses IP addresses to derive approximate location and does not log or store individual IP addresses. Analytics information may be processed on Google servers outside Canada, including in the United States.

We use analytics to understand website activity, not to manage clinical records. We do not intentionally send the details you enter in the callback form, such as your name or phone number, to Google Analytics. Information entered in Jane is handled separately as described above.

You can manage or delete cookies through your browser settings. To prevent Google Analytics from receiving information about your website visits in a supported browser, you can install Google's Analytics opt-out browser add-on. Blocking cookies alone may not stop all analytics measurement.

For more information, see how Google uses information from sites that use its services, Google Analytics privacy information, and Google's privacy policy.

The Contact page includes a Google map. The map loads only when you scroll to it. Your browser then connects to Google, which receives technical information such as your IP address and browser details and may use cookies or similar technologies, as described in Google's privacy policy. The address and a directions link are also shown as text, so you do not need the map to find us.

Questions about privacy

For privacy questions, or to ask about information we hold about you, request a callback or send a message through Jane.

Last updated: October 24, 2026